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Posts tagged Failure

HSBC Systems Down – Ground Control, we have a problem.

It appears that for at least the past hour Since 14:45 GMT HSBC’s banking systems have been a total no go after a total system crash (meltdown), with Internet Banking services down and it appears other systems including withdrawals and even card transactions being unavailable. We have to ask, what’s happening at HSBC, and how can this be allowed to happen to such important systems as banking.

 

 

Errors include infamous Internal Error 500’s:

 

People having issues withdrawing money:

[blackbirdpie url=”https://twitter.com/#!/Darr3nL/status/132476359233650689″]

Cards being refused:

[blackbirdpie url=”https://twitter.com/#!/anna_anna/status/132476518042566656″]

On Twitter @HSBC_UK_Online is doing a fair job at tryng to comfort consumers that the systems are being worked on and users are being told to follow @hsbc_uk_press for updates on the situation.

It’s rumored this could be a network failure at HSBC and we will try to keep you updated as GeekTechBlog.com learns more on this situation.

Update 16:10: We have learn that this is also effecting First Direct who have also confirmed issues.

Update 16:14: We have also noted images failing to load on HSBC.co.uk due to apparent 404’s, which may be connected to the issues.

Update 16:33: Business internet banking now appears to be functioning fine, and Personal accounts are able to login, but then receive an error stating “Sorry, there appears to be a system problem. Please try again later. (085)”. Other users report they are able to access online banking.

Update 16:47: ATMs should now be back online – [blackbirdpie url=”https://twitter.com/#!/hsbc_uk_press/status/132498588700905472″]

Update 16:50: Internet banking & cards now backonline – [blackbirdpie url=”https://twitter.com/#!/hsbc_uk_press/status/132499948305530880″]

Final Update: – What actually happened?

HSBC stated: “Just before 3pm today HSBC in the UK experienced an IT outage that affected our online banking services, some of our ATMs and some of our customers debit card transactions. The problem was located and resolved at 4pm, and all of systems recovered by 4.30pm. “

In a previous update HSBC did specifically state that the outage was with a Mainframe.

They have also said they will ensure customers are not financially impacted due to the failure and that all pending payments have now been cleared & processed.